Questions carriers ask us.
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What is a hosted softswitch?
It is a carrier-grade switch that routes and bills voice traffic between your customers and your vendors. Hosted means we run it on a server for you, so you only log in and manage your business.
Do I share a server with other clients?
No. Every client gets a dedicated instance on its own server, with its own data, admin panel and customer portal.
Can a call center use Celvesta?
Yes. Connect your dialer, for example VICIdial, as a customer gateway and send your outbound traffic through your own switch. You route it across several carriers with least-cost routing, see every call in the CDRs and set limits per account.
How long does it take to go live?
It depends on your setup, such as branding and vendor connections. We confirm a schedule during your demo.
Do you charge per minute?
Not on Starter or Business. Both include unlimited minutes and are limited by concurrent calls and calls per second. Carrier plans are quoted for your volume.
Can my customers pay online?
Yes, on Business and Carrier plans. Your customers top up in their portal by credit or debit card through Stripe, or with USDT on the TRC20 or BEP20 network. Their balance is credited automatically once the payment is confirmed.
Do online payments go to my account or yours?
To yours. You connect your own Stripe account and USDT wallet in your admin panel, so the money goes directly to you. Stripe charges its own fees on card payments, and Stripe accounts are available to businesses in the countries Stripe supports.
Can I use my own logo, colors and domain?
Yes. Your admin panel and customer portal can carry your brand instead of ours.
What happens if I outgrow my plan?
You move up to the next plan. We raise your limits and keep your data and settings in place.
Does the switch support STIR/SHAKEN and US compliance?
The switch supports STIR/SHAKEN, and we help you set it up once you have your certificates. Compliance tools such as DNO filtering and scam call detection are coming soon. Your robocall mitigation filing and program remain your responsibility.
Where can I learn how to set up routes and rates?
Our Help Center has step-by-step guides for connecting customers and vendors, routing, rates and reading your CDRs.
Who handles updates and backups?
We do. Installation, updates, backups and monitoring are included in every plan.
What is Celvesta built on?
Proven open-source carrier software, set up, branded and managed by us on a separate server for each client. The components and their licenses are listed on our open-source licenses page.
See a live switch.
Tell us about your traffic and we will set up a demo login for you.